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杭州“社保易窗”暨智能服务平台正式启动运行

杭州市社会保险服务中心  汪海燕  2019-06-17

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  市人力社保局、社保中心领导干部、主城区社保经办机构负责人、平台运行团队成员、百应科技及企业代表约50人参加会议。
  “社保易窗”,取“容易办、一窗办、e窗办”之意。杭州“社保易窗”旨在打造一个独立的线上“枢纽”服务站,全时提供权威、精准、易懂的政策解读,用户可通过政务服务网站跳转或微信服务号、二维码、短链接等多渠道灵活接入。通过智能语音和人工在线客服等手段,实时精准指导群众网办流程,切实打通服务群众“最后一公里”,让群众办事更容易。平台上线后,将具备“智能咨询、互动欢乐生肖、业务画像、在线窗口、决策支持”五大功能,体现灵活接入、移动办公、独立运行三大特点。

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